1. Scope
This Privacy Policy applies to TaleHug, https://talehug.app, and related services we operate. It should be read together with our Terms of Service.
If you use TaleHug for a child, classroom, or family group, you are responsible for deciding what information is appropriate to provide and share.
2. Information we collect
We collect information you provide directly, information created through your use of the service, and limited technical information needed to keep the service reliable and secure.
- Account information such as email address, login provider details, profile name, avatar choices, and settings.
- Storybook content such as prompts, story text, uploaded images, uploaded audio, generated images, visibility settings, likes, reads, and circle activity.
- Payment and subscription records such as checkout status, product identifiers, transaction references, and account entitlements. Full payment card details are handled by payment providers.
- Technical and usage information such as device, browser, IP address, timestamps, logs, pages visited, feature usage, and error diagnostics.
3. How we use information
We use information to provide, protect, personalize, and improve TaleHug.
- Create and manage accounts, storybooks, profiles, circles, credits, purchases, and subscriptions.
- Generate story text, images, cover art, and related creative outputs requested by users.
- Support private drafts, circle sharing, public gallery review, moderation, and safety controls.
- Prevent abuse, debug errors, measure service performance, and communicate service updates.
4. AI generation and service providers
We may send prompts, uploaded media, and related context to AI, hosting, storage, database, authentication, analytics, email, payment, and security providers so they can help us operate the service.
Providers are expected to process information only for the purposes of delivering services to us, subject to their own legal terms and data-processing commitments.
5. Cookies and analytics
TaleHug uses essential storage for authentication, preferences, security, and product functionality. We also use Plausible to count cookieless aggregate pageviews after removing private route identifiers and all URL query strings.
The Essential only choice disables optional product-interaction analytics. Accept all enables those additional, allowlisted interaction events. You can reopen Cookie preferences from the footer or control storage and analytics requests through your browser, although required features may not work if essential storage is blocked.
6. How information is shared
We share information when it is necessary to operate the service, when you choose to make content visible, when required by law, or when needed to protect users and the service.
- Private drafts are not intended to be visible to other users unless you choose a sharing option.
- Circle stories may be visible to approved circle members according to the product controls.
- Public storybooks, public profiles, display names, counts, and approved public metadata may be visible to visitors.
- We may disclose information if required by law, legal process, safety obligations, fraud prevention, or rights enforcement.
7. Retention and deletion
We keep information for as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, meet legal obligations, and protect users.
You may request account or data deletion by contacting [email protected]. Some records may be retained when required for security, billing, fraud prevention, legal compliance, backups, or legitimate business needs.
8. Children and family use
TaleHug is built for adult-guided story creation. Adults should supervise children, review generated content, and avoid unnecessary child personal information in prompts, uploads, profile text, audio, images, and public storybooks.
If you believe a child provided personal information without appropriate adult involvement, contact [email protected].
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee complete security.
Help protect your account by keeping login methods secure and reporting suspected unauthorized access promptly.
10. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information.
To make a privacy request, contact [email protected]. We may need to verify your identity and account ownership before completing the request.
11. International processing
We and our providers may process information in countries other than where you live. Data protection laws may differ by jurisdiction.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date on this page and may provide additional notice when appropriate.
13. Contact
Questions or privacy requests can be sent to [email protected].